Shipping and Returns
Shipping Policy
Processing time Limited edition prints are signed and numbered by hand. Please allow 7–10 days for processing before your order ships. Orders placed over busy periods may take longer.
Delivery I ship worldwide. Shipping costs are calculated at checkout based on your location and the size of your print. Delivery times are estimates and cannot be guaranteed.
Packaging Prints are shipped unframed, rolled in a protective tube, to protect them in transit.
International orders Customs duties, import taxes and local fees may apply depending on your country. These are calculated at checkout where possible, covered under handling fees. Any extra charges applied by your country on delivery are the buyer's responsibility. If shipping to your region isn't available at checkout, please email plambourne.art@gmail.com.
Tracking: A tracking number will be emailed to you when your order ships.
Lost or delayed parcels If your parcel hasn't arrived within 7 working days of the estimated delivery date, contact me and I will work with the carrier to trace it. I will replace or refund the print where the parcel is confirmed lost.
Incorrect address Please check your delivery address carefully. I can't take responsibility for orders sent to an incorrect address supplied at checkout, but I will help where I can.
Returns, Cancellations and Refunds
Your right to cancel (UK and EU customers) Under the Consumer Contracts Regulations, you can cancel your order for any reason within 14 days of receiving it. To cancel, email plambourne.art@gmail.com with your name and order number. You then have a further 14 days to send the print back.
How to return a print
Return the print unused, undamaged and in protective packaging.
Return postage is paid by the buyer. Please use a tracked service, as returns lost in the post are the sender's responsibility.
Refunds are issued to the original payment method within 14 days of receiving the returned print, and include the original standard delivery cost.
Damaged or faulty prints If your print arrives damaged or has a fault, please email plambourne.art@gmail.com within 7 days of delivery with your order number and photos of the print and packaging. I will offer a replacement or a full refund.
Personalised and commissioned work Made-to-order items, custom framing and commissions are not covered by the 14-day right to cancel, unless faulty.
International customers Customers outside the UK and EU may have different rights under local law. I'm happy to help with any issue, so please get in touch. Return shipping and any customs charges for international returns are the buyer's responsibility unless the item is faulty or damaged.
Colour variation Prints are made from photographs or scans of original paintings and colours can vary slightly between screens and print. This does not count as a fault.